Policies & Warranty

Prices:

Subject to change without notice. Special order pricing available upon request.

Taxes:

Goods & Service Tax additional. Not included in pricing.

Terms:

2% - 15 month following – net 30 days. 2% per month (24% annual) charged on all past due accounts.

Shipping Policy:

ALTREK will pre-pay shipping within Calgary city limits for orders of 6 items or more. Altrek will pre-pay shipments outside of the Calgary city limits but within Southern Alberta for orders of 12 items or more.

Returns:

Upon approval by ALTREK, a minimum 20% restocking fee will apply to returned products. Products will be subject to inspection upon return. Special orders, colors other than white, jetted products and PRODUCTS OVER 6 MONTHS OLD are not eligible for credit. Costs for
transportation back to Altrek will be the responsibility of the customer.

Colours:

Our standard color is WHITE.  Bone, biscuit and linen are an additional cost. Colours have been matched to fixture manufacturer’s standards, however we will not assume responsibility for the degree of accuracy, as light and type of finish may vary. The end product is durable, high-gloss gelcoat finish.

Plumbing:

Products will not require special fittings, most makes of tub & shower faucets are compatible. Extended Waste & Overflows may be required on certain bathtubs. All tubs are PRE-DRILLED for 2” drains and 2 ½” overflows. All shower stalls and bases are PRE-DRILLED for 3 ¼” drains.

 

Limited Warranty:

All ALTREK PRODUCTS are subject to an industry competitive limited warranty. ALTREK INDUSTRIES LTD offers a five (5) year warranty from date of sale to the original owner on our products. This warranty does not cover materials and component parts manufactured by others (such as pumps, jets, pipes and fittings), which are subject to warranties offered by their original manufactures. ALTREK INDUSTRIES LTD. warrants to the purchaser of each ALTREK product will be at any time of sale free from defect in material and workmanship. Under no circumstance will ALTREK INDUSTRIES LTD. assume liability for consequential damages or labour charges resulting there from. This warranty is nontransferable and shall be voided if the unit is removed from its place of initial installation, or is not installed in accordance with the manufactures instructions. Further, this warranty does not apply if the unit has been subjected to accident, abuse, misuse, damage caused by flood, fire, or act of God, or if the unit or the plumbing fixtures used in connection with it are not installed in compliance with local codes. Any modifications of alterations to a unit, without prior authorization from ALTREK INDUSTRIES LTD., or the installation of therapy jets by anyone other then ALTREK will void all warranties.

To obtain Warranty Service, contact either your dealer or plumbing contractor or Altrek Industries Ltd. Please provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, date the product was purchased
and the original invoice.